We have a comprehensive IT operation standard process system, 10+ years of Internet and traditional finance IT operation management practices, and service abilities far beyond the industry level. We introduce international best practice and methodology, learn from the good practices of our own and domestic well-known enterprises, improve customer’s IT management level, effectively deal with IT risks, and enhance IT value.
Through investigation and analysis of the current situation, we help the customer organization establish a scientific business decision-making system, set up efficient and reasonable service management system decision-making level, management level and executive level, improve the governance structure and supervision management and control functions, so as to improve the efficiency of the organization, enhance IT’s business support capabilities and reduce IT risk.
Based on the customer’s business needs, service objectives, management status and related certification needs, we help the customer build efficient IT process management capabilities, plan and implement process PDCA in the entire service lifecycle including service strategy, design, transformation, operation and continuous improvement to improve IT service capability and customer satisfaction.
We help the customer build IT service management system based on the customer’s organization management needs, referring to ITIL global best practices, and in line with ISO20000 international IT service management standard and industry regulatory requirements, so as to improve the team’s service awareness, standardize service management processes, meet regulatory requirements and international standards, and address the customer’s management needs. Our purpose is to help the customer realize IT service management process standardization and enhance IT value.
Referring to the ITSS (IT Service Standards) of the Ministry of Industry and Information Technology of China, we guide and standardize IT service management operations from the dimensions of compliance and maturity, improve IT service management level and competitiveness, improve IT service efficiency, enhance customer satisfaction, and pass relevant certifications.
We implement the business service-oriented IT service management philosophy, establish scientific and reasonable performance evaluation indicators, establish standardized IT service management process, and achieve the transformation from functional management to process management and service management. At the same time, advanced, practical and efficient IT service management tools are introduced in combination with the process system to realize the transformation from passive management to active management.
We establish, implement, run, monitor, review, maintain and improve the IT service management system. Through the planning and implementation of management responsibilities and service management, and the sorting of services, management and processes, we establish an effective customer-centered self-improving IT service management system to guide and help the customer obtain ISO20000 certification.
Our expert team has 10+ years of IT operation and management experience in Ping An Group. Our clients are throughout the fields including insurance, banking, securities, investment, Internet, communication and healthcare.
We have a deep understanding of IT operation organization structure and management mode, can provide customized professional services and comprehensive IT service management solutions for different IT organizations to solve their IT operation management problems fundamentally.
We have a team of experts with many years of experience in Internet and traditional financial IT service management planning and consulting. We provide IT operation management planning and consulting services to Ping An Group and other financial and Internet industries. We have experienced the transformation and change of Ping An Group from V1.0 to V3.0 organizational structure and management mode. Therefore, we can provide leading IT operation planning, IT service system consulting, design, certification and other services for all kinds of enterprises and financial institutions.
We look forward to working with customers in various industries to build stable, efficient and continuously improved IT service management systems.